Terms & Conditions

By accessing or using DialFlix ("the Service"), you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms and Conditions and all applicable US federal and state laws.

If you are using DialFlix on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.

DialFlix is a cloud-based Voice over IP (VoIP) phone system providing inbound and outbound calling, SMS messaging, voicemail, contact management, and related communication tools accessible via web browser.

DialFlix operates as an interconnected VoIP provider and is subject to oversight by the Federal Communications Commission (FCC) and applicable federal telecommunications laws including the Communications Act of 1934, as amended.

Each plan includes a monthly allotment of combined inbound and outbound calling minutes. Minutes reset on your billing anniversary date each month and do not roll over.

If you need more minutes in a given month, you may add a minute pack to your plan. Add-on minutes are billed once per billing cycle and also expire at the end of that cycle.

DialFlix plans are intended for legitimate individual business use. To ensure a high-quality experience for all users, the following fair usage rules apply:

• Personal and professional business calls
• Sales outreach to individuals who have given consent
• Customer support and follow-up communications
• Appointment reminders and confirmations

• Auto-dialing or predictive dialing to random or purchased lists
• Robocalling, blast calling, or unsolicited mass calling campaigns
• Reselling DialFlix minutes or access to third parties
• Using DialFlix as a carrier or transit service for other platforms
• Any activity that places abnormally high load on our infrastructure

Under the Telephone Consumer Protection Act (TCPA) and FCC regulations, calls and text messages to consumers must only be made during permitted hours in the recipient's local time zone.

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 restricts telemarketing calls, auto-dialed calls, prerecorded voice messages, text messages, and unsolicited faxes. All DialFlix users must comply with TCPA in full.

Your obligations as a DialFlix user:

• Obtain prior express written consent before sending marketing texts or making telemarketing calls to consumers.
• Honor all Do Not Call (DNC) requests immediately and maintain your own DNC list.
• Register with the National Do Not Call Registry and scrub your lists before calling.
• Identify yourself clearly at the start of every call — state your name, company name, and phone number.
• Do not use artificial or prerecorded voice messages without proper consent.
• Do not use auto-dialers (ATDS) to call or text cell phones without prior express written consent.

DialFlix operates in compliance with the Federal Communications Commission (FCC) rules and the Communications Act of 1934, as amended by the Telecommunications Act of 1996.

Users must comply with all applicable FCC regulations, including but not limited to:

• Truth in Caller ID Act: You may not transmit misleading or inaccurate caller ID information with the intent to defraud, cause harm, or wrongfully obtain anything of value.
• Do Not Call Implementation Act: You must honor the National DNC Registry and may not call registered numbers for telemarketing purposes.
• CAN-SPAM Act: Commercial electronic messages including SMS must contain opt-out mechanisms and honor unsubscribe requests promptly.
• STIR/SHAKEN Framework: DialFlix implements FCC-mandated caller ID authentication to reduce illegal robocalls. Users may not attempt to circumvent this system.

DialFlix cooperates fully with FCC investigations and law enforcement requests relating to user activity on our platform.

The Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act and the FCC's Truth in Caller ID rules strictly prohibit caller ID spoofing intended to defraud or harm recipients.

The following are strictly prohibited:

• Displaying a phone number you do not own or are not authorized to use
• Impersonating government agencies, banks, or other institutions
• Masking your identity to evade Do Not Call enforcement
• Transmitting false caller ID to facilitate fraud or scams

Legitimate use of caller ID is permitted:

• Displaying your business's main number when calling from an extension
• Using a verified number assigned to your DialFlix account

DialFlix has a strict zero-tolerance policy for any use of our platform to facilitate scams, fraud, or deceptive practices. This includes but is not limited to:

• IRS, Social Security, or government impersonation scams
• Tech support scams or warranty scams
• Lottery, prize, or advance-fee fraud
• Debt collection harassment or threats
• Any call designed to deceive, defraud, or extort money from recipients
• Calls to vulnerable populations (elderly, minors) for fraudulent purposes

DialFlix employs automated and manual monitoring to detect fraudulent call patterns. Suspicious accounts are immediately suspended and reported to relevant authorities including the FCC, FTC, and law enforcement agencies.

SMS is a Pro plan feature only. Individual Basic plan users do not have access to SMS sending or receiving. All text messages sent via DialFlix must comply with TCPA, the CAN-SPAM Act, and CTIA Messaging Guidelines.

Pro plan users who need additional SMS beyond the included 300 per month may purchase an SMS add-on pack. Add-on SMS packs are billed once per billing cycle and expire at the end of that cycle — unused messages do not carry forward.

10-DLC Brand Registration & Campaign Approval

Under FCC and mobile carrier regulations, any business sending SMS messages in the United States is required to register their brand and have their messaging campaign approved through the 10-DLC (10-Digit Long Code) system. This is a federal requirement — not optional. DialFlix cannot enable SMS sending on your account until registration and approval are completed.

Approval Process & Appeals

SMS Compliance Rules

• You must have prior express written consent to send marketing texts.
• Every marketing message must include a clear opt-out instruction (e.g., "Reply STOP to unsubscribe").
• Opt-out requests must be honored within 10 business days.
• You may not send messages containing illegal content, hate speech, or harassment.
• Bulk SMS campaigns may not be used for spam or unsolicited promotions.
• Message frequency must be reasonable and disclosed to recipients at opt-in.
• You may not send SMS until your 10-DLC brand and campaign are approved.

DialFlix reserves the right to suspend or terminate any account immediately and without prior notice for:

• Violation of any provision of these Terms
• TCPA, FCC, or other regulatory violations
• Caller ID spoofing or fraudulent activity
• Exceeding fair usage thresholds
• Non-payment of fees
• Any activity that causes harm to DialFlix, other users, or the public

Upon termination, your access to the service ends immediately. You remain liable for any fees accrued up to the termination date. DialFlix may report violations to the FCC, FTC, or law enforcement as required by law.

DialFlix collects and processes personal data as described in our Privacy Policy. By using the service you consent to this processing.

• Call detail records (CDRs) are retained for up to 90 days for billing and support purposes.
• Call recordings (if enabled) are stored encrypted and accessible only to the account holder.
• We do not sell your personal data or call records to third parties.
• We comply with all applicable data protection laws including CCPA for California residents.

DialFlix provides its service on an "as is" and "as available" basis. To the maximum extent permitted by applicable law:

• DialFlix is not liable for any indirect, incidental, special, or consequential damages arising from use of the service.
• DialFlix is not liable for regulatory fines or penalties incurred by users due to non-compliant calling practices.
• DialFlix's total liability for any claim shall not exceed the amount you paid in the 30 days prior to the claim.
• Users are solely responsible for ensuring their use of DialFlix complies with all applicable laws.

Nothing in this section limits liability for death, personal injury caused by negligence, or fraud.

These Terms are governed by the laws of the United States and the state in which DialFlix operates, without regard to conflict of law principles.

Any disputes arising under these Terms shall first be attempted to be resolved informally by contacting us. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA).

You can contact DialFlix for your questions regarding these terms